Privacy Policy

Article 1: Handling of Personal Information

Microbubble Japan Co., Ltd. (hereinafter referred to as "the Company") will properly manage and strive to protect the personal information of its customers, members, business partners, affiliated businesses, and employees.

2. This Privacy Policy applies to all businesses operated by our company.

Article 2: Purpose of Use of Personal Information

When personal information is obtained directly from the individual in writing or other means (including websites, emails, forms, and applications), the purposes of use are as follows.

(1) Purpose of use of personal information obtained in connection with the products (including manufactured goods; hereinafter the same) and services (including events planned and operated by the Company; hereinafter the same) provided by the Company.

Information on product/service details and prices

Acceptance of applications for product purchases and service usage, provision of products and services, and responses to inquiries.

Payment/Fee Billing and Collection

Requests for surveys, questionnaires, etc. regarding product and service planning and use, and subsequent communication.

⑤ New Product/Service Information

To resolve issues related to goods and services

7. Understanding product and service usage status

⑧ Improvement of products and services, planning and development of new products and services, and creation of statistical data

9. Identity verification, verification of eligibility for use (qualifications, licenses, etc.), and registration review

⑩ Calculation and payment of remuneration and other compensation payable to the individual (including management of financial institution account information).

⑪ Acquisition and analysis of location information, activity history, purchase history, and other usage status information, and optimization of product/service, store, coupon, etc. recommendations and displays based on this

12. Identity verification necessary for service provision, prevention of fraudulent use, and other security management

13. Creation of statistical information or analysis data by analyzing or processing the obtained information, and provision thereof to business partners, affiliated companies, and other third parties.

14. Delivery and display optimization of advertisements, promotions, and other information regarding our company's or third parties' products and services.

(2) Purposes of use of personal information related to transactions

Our supplier management, sales activities

(3) Purpose of using personal information obtained when requesting materials or making inquiries

Delivery of materials and responses to inquiries

(4) Purposes for which personal information obtained during recruitment activities will be used

To conduct the hiring selection process

To contact applicants via email, phone, etc. as part of the hiring selection process.

For consideration of personnel placement after joining the company

(5) Purposes of Use of Personal Information of Employees, etc.

Human resource and labor management, employee benefits, and health management

Article 3: Provision of Personal Information to Third Parties, etc.

We will not provide or disclose personal information to third parties without your prior consent. However, we may provide or disclose personal information to third parties in the following cases:

1. When consent is obtained from the individual

(2) When based on laws and regulations

(3) When providing in a manner that does not violate the Personal Information Protection Act

(4) When providing goods or services, and in connection with this, providing personal information as follows after concluding a contract regarding the handling of personal information.

Purpose of provision

Provision of goods and services, billing and collection of charges and fees, execution of payment and settlement operations for subsidies, responses to inquiries, contact for research and surveys related to product and service planning and usage, announcements of new products and services, resolution of problems related to products and services, understanding of product and service usage status, improvement of products and services, planning and development of new products and services, and creation of statistical data.

② Items of personal information to be provided

Address, name, gender, age, phone number, email address, affiliated organization name, details of products/services used, usage details such as date/time of use and frequency of use, usage history, etc.

③ How to provide

Written, telephone, facsimile, email, etc.

Recipient

Businesses providing various services, such as restaurants, accommodations, travel agencies, sports clubs, childcare/nursing care facilities, insurance companies, ticket agencies, and transportation companies.

2. When we provide personal data to a third party located in a foreign country, we will, in principle, obtain the consent of the individual in advance, in accordance with the Act on the Protection of Personal Information and other applicable laws and regulations. In this case, we will provide the individual with information regarding the personal information protection system in the relevant foreign country, the measures taken by the third party to protect personal information, and other information that should be provided for reference, in advance.

3. When The Company provides cookies, user identifiers, or other personal related information to a third party, and it is foreseeable that the third party will obtain such personal related information as personal data, The Company will provide it after confirming that the individual's consent has been obtained, etc., in accordance with the Act on the Protection of Personal Information.

4. The Company may create statistical information or analytical data by processing acquired personal information so that individuals cannot be identified, and may provide this to advertisers or other third parties that post advertisements and coupons for the Company's products and services through dashboards or other means. This data does not identify specific individuals, and its creation and provision do not constitute third-party provision of personal information.

Article 4: Entrustment of Personal Information

For the purpose of providing better services in our business operations, we outsource part of our work to external parties within the scope necessary to achieve our objectives. This includes tasks such as mailing guidebooks and newsletters, accepting and processing payments for products and services, and system operation and management.

When outsourcing business that handles personal information, we will select an outsourced company that is recognized as handling personal information appropriately, and we will stipulate necessary matters for preventing leakage of customer personal information through appropriate management and confidentiality in contracts, etc., and ensure appropriate management is implemented.

Article 5: Voluntary Nature of Personal Information

Providing personal information is voluntary, but if you do not provide it, you may not be able to use the products and services offered by our company.

Article 6 Joint Use of Personal Information

Your personal information provided to our company may be jointly used by our company and our group companies for the following purposes.

Items jointly used

(2) Scope of Persons Who May Jointly Use

Our company and the following group companies

MBJ Holdings Co., Ltd.

nanopet Inc.

allica Inc.

(3) Purpose of use by joint users

Information on products and services, and answers to inquiries.

Requests for surveys, questionnaires, etc. regarding product and service planning and use, and subsequent communication.

③ New Product/Service Guide

④ Understanding the usage status of products and services

⑤ Improvement of products and services, planning and development of new products and services, creation of statistical data

(4) Person responsible for joint use management

5-27-5 Sendagaya, Shibuya-ku, Tokyo, WeWork Links Square Shinjuku

Microbubble Japan Co., Ltd.

Representative Director, Ryo Takabayashi

Article 7 Handling of Information Transmitted Externally (Cookies, etc.)

When providing our products and services, we may transmit information recorded on the user's device (such as cookies and user identifiers) from the user's device to external parties.

2. The content of the information transmitted under the preceding paragraph, the name of the recipient who will handle the information, and the purpose of use by the recipient shall be as follows. The Company shall make these information available to users in an easily accessible manner by our prescribed methods.

Recipient (Information Handler): Google LLC (Access analysis tool "Google Analytics")

Information sent: Cookies (user identifiers), browsing and usage history of our products and services, and information about the user's device and browser (IP address, OS type, browser type, etc.)

Purpose of Use: Measurement and analysis of the usage status of our products and services (access analysis)

Handling at recipient: https://policies.google.com/privacy

3. Users can disable the transmission of cookies, etc., by configuring their browser or device settings, or disable external transmission by using the methods provided by the respective recipients set forth in each of the preceding items (for Google LLC, use the "Google Analytics Opt-out Add-on"). However, if cookies, etc., are disabled, some of the Company's products or services may not be available.

Article 8 Handling of Location Information

When providing our products and services, we may obtain the user's location information with the user's consent.

2. We will use the acquired location information within the scope of the purposes for use set forth in Article 2 (including optimization of suggestions and display of products, services, stores, coupons, etc. based on location information).

3. Users may stop the acquisition of location information by adjusting their device or browser settings.

Article 9 Procedures for Disclosure, Etc. of Personal Information

Regarding requests for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of personal data held by our company, please contact the Personal Information Handling Office below by phone or email. We will send you an application form.

When mailing your application to our company, please use a method that allows confirmation of delivery, such as registered mail. Also, please write "Personal Information Disclosure Application Enclosed" in red on the envelope.

When submitting your application, please enclose documents that can verify your identity or the identity of your representative.

(1) How to request disclosure, etc., by the individual

If the individual wishes to disclose personal information, please fill out and stamp the form in section A below, and send it along with the identification documents in section B and section C as needed.

Application for Disclosure of Personal Information, etc.

② Documents for identity verification (select one): Copy of driver's license, copy of health insurance card, copy of passport, copy of resident certificate, copy of residence card, certificate of seal registration

800 yen postage stamp (for requests for disclosure or notification of the purpose of use)

(2) In the case of requests for disclosure, etc., by an agent

When entrusting disclosure, etc., to an agent of the individual, please fill in the necessary items and affix your seal to the document ① below, and then send it along with documents ② through ⑤ and ⑥ as needed.

Application for Disclosure of Personal Information, etc.

③ Documents required for identity verification of the agent (any one of the above ②)

④ Power of Attorney (with seal impression of the principal)

Certificate of Seal Impression for the seal affixed to the Power of Attorney (issued within the last 3 months)

800 yen postage stamp (for requests for disclosure or notification of the purpose of use)

(3) Method of Responding to Requests for Disclosure, etc.

Regarding requests for disclosure, we will, in principle, disclose the information by the method specified in the application form, but if disclosure by the requested method is difficult, we will notify you to that effect and disclose it in writing. Regarding requests for notification of the purpose of use, we will respond in a reasonable and appropriate manner. Regarding requests for correction, addition, deletion, suspension of use, deletion, or suspension of provision to third parties of the content of retained personal data, we will, in principle, respond by postal mail or email.

(4) Purpose of using personal information obtained when requesting disclosure, etc.

The personal information acquired in connection with requests for disclosure, etc., will be used only to the extent necessary for the disclosure, etc., request. The submitted documents will not be returned. After the response to the disclosure, etc., request is completed, the documents will be appropriately managed and disposed of.

(5) Cases where disclosure, etc. cannot be made

Please be aware that disclosure may not be possible in cases based on laws and regulations or in the following situations. If a decision is made not to disclose, we will notify you via email or other means, stating the reason.

In cases where identity or agent verification cannot be performed (e.g., when the current address differs from the address on the resident record)

If there is a risk of harming the life, body, property, or other rights and interests of oneself or a third party.

If the personal information subject to the request cannot be identified from the information provided in the application

④ When there is an omission or error in the prescribed submission documents

(6) Fees for Disclosure Requests and Collection Methods

800 yen per request (for disclosure or notification of purpose of use). Please enclose 800 yen worth of postage stamps (equivalent to the actual cost). However, separate fees may be established for personal information held that requires special disclosure methods or for records of provision to third parties. *There is no fee for requests for correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties. *We will notify you if the fee is insufficient or if no fee is enclosed. Please enclose all necessary application documents and fees again and mail them to the Personal Information Management Office. If you do not resend them, your request for disclosure, etc., will be considered as not having been made. *We cannot return the postage stamps you send, regardless of the reason for non-disclosure, etc.

Article 10: Security Management of Personal Information

Our company takes the following safety measures against the risk of leakage, loss, or damage of personal information.

(1) Organizational safety management measures

We have appointed a manager responsible for handling personal information and operate our personal information protection management system with this manager at its center.

We have established regulations regarding the handling of personal information for each stage, including acquisition, use, storage, provision, and deletion/disposal.

We conduct periodic audits of the handling of personal information.

(2) Human Safety Management Measures

We conduct regular training sessions for employees on the handling of personal information.

We have employees sign a non-disclosure agreement when they join the company.

(3) Physical Security Management Measures

In areas where personal information is handled, we implement measures to manage employee entry and exit and to prevent unauthorized viewing of personal information.

Measures are taken to prevent the theft or loss of equipment, electronic media, and documents that handle personal information, and when carrying such equipment and electronic media, encryption or password control is implemented.

(4) Technical Security Management Measures

Access control is implemented within the systems and services we use, ensuring that only the minimum necessary personnel can view and use personal information.

We have introduced a system to protect information systems handling personal information from unauthorized external access or malicious software.

③ Our company handles access analysis information sent externally at Google LLC, located in the United States. Therefore, we have grasped the personal information protection system in the United States and implement security measures based on this understanding.

When outsourcing personal information to a third party, we establish selection criteria for subcontractors, conduct evaluations based on those criteria, and then enter into a confidentiality agreement.

When handling personal information in foreign countries, we implement security management measures after understanding the personal information protection system in that country.

Article 11: Changes Regarding the Handling of Personal Information

We may revise all or part of our personal information handling policy. We will notify you on our website if there are any significant changes.

December 5, 2023 Enacted and Effective

May 1, 2025 Revised

October 1, 2025 Revised

June 1, 2026 Revised

[Personal Information Handling Office]

5-27-5 Sendagaya, Shibuya-ku, Tokyo, WeWork Links Square Shinjuku

Microbubble Japan Co., Ltd. (Representative Director: Ryo Takabayashi)

Personal Information Protection Manager: Corporate Department, Personal Information Handling Representative

Contact: 03-5843-0795 (Main number)